Provincewide Shutdown: Hours of operations & safety measures

Sales - New & Pre-Owned Vehicle Departments

 

We are open from Monday to Thursday: 9 am - 8 pm, Friday: 9 am - 6 pm, Saturday: 9 am - 4 pm/CLOSED Sunday.

Begin your purchase process online, or visit us

Phone: 613-225-1212

 
 
 
 

Service at Tony Graham Toyota

The service department is open Monday to Thursday from 7 am - 8 pm; Friday - 7am - 7pm. 

At the service drive-thru, we have undertaken new protocols to ensure the safety of our clients and employees. As you approach the service drive-thru, the doors will open. Your first contact will be a Service Advisor, who will be wearing gloves (changed after every car) and a mask. Once you park you will be asked to put your keys in a bag where they will stay for the duration of your visit.

Phone: 613-225-1212 x830

Covid19 Safety Measures at Service Drive-Thru

Frequently Asked Questions

What are the precautionary measures taken at Tony Graham Toyota when I come in for service?

At the Tony Graham Toyota service drive-thru, we have undertaken new protocols to ensure the safety of our clients and employees. As you approach the service drive-thru, the doors will open.

You will be asked to shut your engine off and place the key on the dashboard. Once you exit the vehicle our greeter will:

  • Put a plastic sheet over the driver's seat
  • Cover the steering wheel
  • Place a floor mat under the driver's seat

In the meantime, a service advisor will speak to you regarding any issues you would like to discuss with your vehicle. After the walk-around, the car will be taken to the service shop. Prior to and after servicing your vehicle, your technician will sanitize common areas of the vehicle:

– Door handles (interior)
– Steering Wheel
– Center Console
– Shifter
– Park brake lever/control
– Start Button (if equipped)

Before the car is ready for you, it will go through our complimentary touch-less car wash. The key is sanitized before the hand-over.

Do I have to wear a mask?

As per Ottawa Public Health's Temporary Mandatory Mask by-law, individuals must wear a mask or a face covering in indoor public places. The mask should securely cover your nose, mouth and chin. Children under 2 and people unable to wear a mask for medical reasons are exempt.

Do I have to wait at the dealership while my car is in service?

As your car goes into the shop, you can choose to wait in the waiting area created within the dealership for service customers only. The chairs are set up keeping Ottawa Public Health's physical distancing guidelines in mind. As always, you can connect with the free WI-FI while you wait.  For safety concerns, we have not restarted our shuttle service yet.

If you have any questions prior to coming in for an appointment, give us a call on (613) 225-1212 and we will be happy to answer any concerns.